1 Introduction & Scope
Welcome to Play Bets. We understand how important the security of your personal information is to you. This Privacy Policy explains what data Play Bets collects, why we collect it, and how we keep it safe.
This Privacy Policy applies to all users of the playbets.app website and the Play Bets mobile application. By using our platform, you agree to this Privacy Policy.
This policy has been written to ensure Bangladeshi players can understand it with ease. However, in the event of any legal dispute, the English version shall be considered final. By creating an account on our platform, you are deemed to have read and agreed to this Privacy Policy.
2 What Information Do We Collect?
Play Bets only collects the information needed to deliver the best gaming experience and meet legal obligations. We never collect data unnecessarily.
Directly Provided Information
Automatically Collected Information
When you use our platform, the following information is collected automatically:
- Device information: Device type, operating system, browser type and version.
- Log Information: IP address, login time, page visit history, session duration.
- Gaming data: Game type, bet amounts, win/loss history, and favorite games.
- Transaction History: Deposit and withdrawal amounts, timestamps, and methods.
3 Purpose of Data Use
Play Bets uses collected data strictly for specific, legitimate purposes. Full details are outlined in the table below:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account Creation & Management | Name, email, mobile number | |
| Identity Verification (KYC) | NID, passport, date of birth | Legal Obligation |
| Payment Processing | Mobile banking number | |
| Fraud Prevention | IP, device, transaction logs | Legitimate Interest |
| Customer Support | Contact History | |
| Personalized Experience | Gaming & Preference Data | Legitimate Interest |
| Anti-Money Laundering (AML) | Transactions, identity documents | Legal Obligation |
| Promotional Communications | Email, mobile |
4 Data Sharing & Third Parties
Play Bets never sells your data. However, there are certain circumstances under which we may share information:
Mandatory Sharing
- Legal Authorities: If we receive an order from a court or government authority, we are required to provide the relevant information.
- Licensing Authority: Our gaming license requires us to submit specific reports to the relevant regulatory authority.
- AML Reporting: Reporting suspicious transactions to financial intelligence agencies is a legal obligation.
Service Provider Partners
We share limited information with trusted technology partners in the following cases:
- Payment gateway provider — for transaction verification purposes only
- Game software provider — for game operation purposes only
- Cybersecurity services — for fraud detection
- Cloud storage provider — for storing encrypted data
5 Cookies & Tracking Technology
The Play Bets website and app use cookies and similar technologies to enhance your browsing experience.
Cookie Types
- Essential Cookies: Login sessions and security tokens are essential for the platform to function properly.
- Functional Cookies: To remember your language preference and game settings.
- Analytics cookies: To understand which pages get the most visits and where users may be running into issues.
- Performance cookies: To improve page load speed and overall performance.
Cookie Controls
You can disable cookies through your browser settings, though this may limit some platform features. Disabling essential cookies may prevent you from logging in.
6 Data Storage & Security
Play Bets follows industry-standard technology and processes to protect your data. Our security operates across three layers:
Technical Security
- TLS 1.3 encryption is applied to all data transfers.
- Stored data is protected with AES-256 encryption.
- Regular security audits and penetration testing are conducted.
- Two-factor authentication (2FA) is available.
Organizational Security
- Only authorized personnel have access to sensitive information.
- All staff are bound by confidentiality agreements and receive regular training.
- All data access activities are logged and monitored.
Data Retention Period
- Account Information: Retained for 5 years after account closure (legal obligation).
- Transaction History: Retained for up to 7 years.
- Support Chat Logs: Retained for up to 2 years.
- Cookie Data: Typically deleted within 30 days to 1 year.
7 Your Rights
As a Play Bets user, you have several important rights over your own data, recognized under international privacy law.
Right to Access
You can find out what information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or incomplete information.
Right to Erasure
You may request deletion of your data under certain circumstances.
Right to Restrict Processing
In certain cases, you can request that the processing of your data be restricted.
Right to Data Portability
You can request a copy of your data in a readable format.
Right to Object
You may object to the use of your data for specific purposes.
8 Minor's Privacy
Play Bets is strictly for users aged 18 and above. We do not knowingly collect personal information from minors.
Age is verified at registration and further validated through the KYC process. If any minor's data is collected inadvertently, it will be deleted immediately upon discovery and the associated account will be closed.
To learn more about responsible gaming, visit our Responsible Gaming Visit the page.
9 Privacy Policy Updates
Play Bets may update this Privacy Policy from time to time — for example, due to new legal requirements, the launch of new services, or changes to our operations.
For significant changes, we will:
- We will send a notification to your registered email address.
- We will display a notice when you log in to the platform.
- We will update the date of changes at the top of this page.
Continued use of the platform after any changes constitutes your acceptance of the updated policy. We recommend checking this page regularly.
10 Contact & Complaints
For any questions, concerns, or complaints regarding this Privacy Policy, please contact our Data Protection team:
Once a complaint is submitted, we will first attempt to resolve the matter internally. If you are not satisfied with our resolution, you have the right to escalate the complaint to our licensing authority.